Know your customer

Contact Aurum to confirm which identity, company and material-source documents are needed for the proposed service. Requirements are agreed according to the parties and transaction involved.

Prepare the information

• Legal name and contact details of the party making the enquiry.
• Company registration information where relevant.
• Authority of any representative or agent.
• Material description, source, ownership and proposed service.

Document submission

Begin with a general enquiry. Agree the document list and submission channel with Aurum before sending identity documents or confidential transaction records.